> For the complete documentation index, see [llms.txt](https://docs.spectralink.net/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.spectralink.net/amie-advanced/using-the-platform/device-details/device-log-bundles.md). # Log Bundles **Log Bundles** is the fifth and last of the five sections beneath a device's details. It lists the diagnostic files the device has uploaded, lets you download or delete them, and lets you ask the device to collect and upload a fresh one. To reach it, open a device from the Devices [Inventory](/amie-advanced/using-the-platform/devices-inventory.md) tab and scroll down. ## Why this screen matters A log bundle is a package of the device's internal logs. When Spectralink support asks for logs from a misbehaving phone, this is where you request them and where you collect the file to send — you do not need to touch the handset. Request the bundle soon after the problem is reported. See [Getting help](/amie-advanced/introduction/getting-help.md) for where to send a bundle. ## Before you start Grayed out? **Request Log Bundle** and **Delete Selected** depend on your role. Ask your AMIE administrator — see [Roles and permissions](/amie-advanced/using-the-platform/roles-and-permissions.md). The [group selector](/amie-advanced/using-the-platform/the-console.md#the-group-selector) in the header has no effect on this section. ## Screen layout ![Log Bundles: three uploaded files with their sizes and upload times.](https://3032864282-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FxfLF6IpyutR429bMnvvf%2Fuploads%2Fgit-blob-6b0d234a08aa377042da1689c782fa822d840ee1%2Fdevice-log-bundles.png?alt=media) ### Heading and actions **Log Bundles** with a document icon and a **?**. At the right, **Delete Selected (0)** and **Request Log Bundle**. The number in parentheses is how many rows you have selected with their checkboxes. ### The table A checkbox column followed by three columns, newest bundle first. Beneath the table, the hint **Click a row to download**. With no bundles the table reads **No log bundles for this device.** | Column | What it shows | | ------------ | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **Filename** | The name of the uploaded file | | **Size** | The file's size: whole bytes for **B**, one decimal place for **KB**, **MB** and **GB** — **2.4 MB**. Two files reading **2.4 MB** need not be identical | | **Created** | The date and time the file was uploaded, in your browser's time zone — **September 18, 2026, 2:51 PM** — not when you requested it. **—** if no time is recorded; such files sort last | ## Controls | Control | What it does | | ------------------------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | Select a row (anywhere except its checkbox) | Downloads that bundle: AMIE creates a temporary link to the file, valid for five minutes, and opens it in a new browser tab | | Checkbox at the top of the table | Selects or clears every bundle in the list | | Checkbox on a row | Selects that bundle without downloading it | | **Delete Selected (N)** | Permanently deletes every selected bundle, immediately and without a confirmation prompt. The list reloads when the deletion completes. Grayed out until at least one row is selected and while a deletion is running | | **Request Log Bundle** | Opens the **Request Log Bundle** dialog — see [Request a fresh log bundle](#request-a-fresh-log-bundle) | The selection is cleared when you open a different device. ## Icons and indicators | Icon or indicator | Meaning | When it appears | | ----------------------------------------------- | ------------------------------------------------------------------------- | ----------------------------------- | | Document icon before the heading | Marks the section | Always | | **?** beside the heading | Hover over it for a short description of the section | Always | | Download icon on **Request Log Bundle** | Marks the button | Always | | Red **Delete Selected** | Enabled: a deletion will happen when you select it | While one or more rows are selected | | Grayed **Delete Selected** | No row selected, a deletion in progress, or your role does not include it | Otherwise | | Clock icon in the **Request Log Bundle** dialog | Marks the note about how long collection takes | In the dialog | | Pointer changes to a hand over a row | The row can be selected to download | Always | | Spinning icon in place of the table | The list has not loaded yet | While loading | ## Common tasks ### Request a fresh log bundle {% stepper %} {% step %} Select **Request Log Bundle**. A dialog of the same name opens, explaining that the device will be asked to generate a log bundle and upload it. A note beneath reads **This process may take 10-15 minutes to complete.** {% endstep %} {% step %} Select **Confirm**. While the request is sent, **Confirm** shows a spinning icon and both buttons are locked. The dialog then closes and a brief message tells you whether the device was online: **Log collection requested — the device is online and should upload shortly.** or **Log collection requested — it will upload once the device reconnects.** AMIE holds the request for the device for up to seven days. **Cancel**, the **×**, the Escape key or a click outside the dialog closes it without sending. {% endstep %} {% step %} Come back after ten to fifteen minutes and the new file appears at the top of the list. The list does not refresh by itself — reload the page, or open the device again, to see it. {% endstep %} {% endstepper %} If the request cannot be sent, the reason appears in red inside the dialog, which stays open. **This device isn't currently reachable for log collection.** means the device is not set up to receive requests from AMIE and cannot be asked for logs until it is — see the note under [Send a message to the device](/amie-advanced/using-the-platform/device-details.md#send-a-message-to-the-device). ### Download a bundle Select anywhere on its row except the checkbox. A new tab opens on a link to the file that expires after five minutes; whether the tab shows the file or saves it depends on your browser. If the tab shows an error, return and select the row again for a fresh link. ### Delete bundles Select the checkboxes of the bundles to remove, then select **Delete Selected (N)**. They are deleted at once; there is no confirmation step and no way to restore a deleted bundle. If a deletion fails, a brief red message says so and your selection is kept; reload the page to see which bundles were removed. ## What to look for * No new file ten to fifteen minutes after a request. Reload the page first. If the message after your request said **it will upload once the device reconnects**, the device was offline; it will upload when it next connects to AMIE, which for a device in a drawer may be days later, or never. Check **Last Seen** at the top of the page. * A message saying **it will upload once the device reconnects** on a device whose **Last Seen** is green. "Online" in the message means connected to AMIE at that instant, while the green **Last Seen** looks back 24 hours. The device may simply be asleep; the request is held for seven days. * **Created** much later than the time of the problem. The bundle was uploaded then, not when the problem happened. Check with support whether it covers the period they need, and request a new bundle as soon as a problem is reported. * A download tab showing an error. The five-minute link has expired. Return to the list and select the row again. * A long list of old bundles. Select the checkboxes of the ones you no longer need and select **Delete Selected**. There is no confirmation and no undo, so check the selection first. ## Metrics on this screen * [Time and time zones](/amie-advanced/metrics-reference/time-and-time-zones.md) — **Created** is a displayed date and time in your browser's time zone ## Related * [Device details](/amie-advanced/using-the-platform/device-details.md) — the details above this section * [Session Activity](/amie-advanced/using-the-platform/device-details/device-session-activity.md) — what the device was doing around the time a problem was reported, before you request logs * [Getting help](/amie-advanced/introduction/getting-help.md) — where to send a bundle --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. 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