> For the complete documentation index, see [llms.txt](https://docs.spectralink.net/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.spectralink.net/amie-advanced/planning-and-installation/sign-up.md). # Signing up A new customer creates their [Space](/amie-advanced/introduction/how-your-space-is-organized.md) from the license key Spectralink sends with the first license. Signing up takes a few minutes and needs only the key and the email address of the person who will administer the Space. ## Before you start * Obtain an AMIE Essentials or AMIE Advanced license from Spectralink through your sales channel. The license key arrives by email. * Decide which email address will be the Space's first user. The sign-up form calls this the **Super User Email**; the person is created with the **Admin** role and can add everyone else — see [Roles and permissions](/amie-advanced/using-the-platform/roles-and-permissions.md). * Check that your email system accepts mail from the `spectralink.net` domain, and look in the junk folder if a code does not arrive. ## Create your Space {% stepper %} {% step %} Open **my.spectralink.net** in Google Chrome and select **Sign up** beneath the sign-in options. The **Welcome to the AMIE Customer Sign-Up Portal** page opens. {% endstep %} {% step %} Paste your key into **License Key** — copy it whole, without line breaks or spaces around it — and enter the administrator's email address under **Super User Email**. Select **Submit**. **Cancel**, and the **Back to Sign In** link beneath the form, return you to the sign-in page. A message reads **Please check your email inbox for a 6 digit pin code.** Select **OK**. ![After Submit, the page tells you to check your email for a six-digit code.](https://3032864282-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FxfLF6IpyutR429bMnvvf%2Fuploads%2Fgit-blob-202b76413e48794543887a19ca6863724434d2e2%2Fsignup-pin-notice.png?alt=media) {% endstep %} {% step %} Open the email sent to that address (check the junk folder too) and copy the six-digit code. Under **Confirmation of pin code**, enter it in **Pin Code** and select **Submit**. The code is valid for 48 hours from when you submitted the key. {% endstep %} {% step %} Under **Complete Your Account Setup**, enter the administrator's **First Name**, **Last Name**, **Phone** and **Password**, the **Organization** name, and the **Timezone**. The organization name becomes the name of the top of your group tree, which the group selector shows. The time zone is recorded for your Space; the console shows times in your browser's time zone — see [Time and time zones](/amie-advanced/metrics-reference/time-and-time-zones.md). The password must be at least 12 characters and include an uppercase letter, a lowercase letter, a number and one of the symbols `. ! @ # $ % ^ & *`. Select **Complete Onboarding**. ![The last step: the administrator's details, the organization name and the time zone.](https://3032864282-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FxfLF6IpyutR429bMnvvf%2Fuploads%2Fgit-blob-a439890481c866cb3df9615a990000dc09d710a2%2Fsignup-complete-setup.png?alt=media) {% endstep %} {% step %} A message reads **You have now completed the AMIE onboarding process.** Select **OK**. You are returned to the sign-in page. ![Onboarding is complete.](https://3032864282-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FxfLF6IpyutR429bMnvvf%2Fuploads%2Fgit-blob-fb5a4368fc99d022afeb3cc887c22ab8b6501cc7%2Fsignup-complete.png?alt=media) {% endstep %} {% step %} Sign in with the email address and password you just set. You land on the [Dashboard](/amie-advanced/using-the-platform/dashboard.md) of your new Space, which shows **0** in every count until handsets are connected — see [Connecting handsets](/amie-advanced/planning-and-installation/connecting-devices.md). {% endstep %} {% endstepper %} ## If something goes wrong | Message | Meaning and what to do | | ------------------------------------------------------------------------------------------------------------------------------------------------------------------ | --------------------------------------------------------------------------------------------------------------------------------------------------- | | **The provided license key is invalid.** | The key was not copied whole, or is not an AMIE license key. Copy it again from the email | | **This license key has already been used.** | The key has already been used, either to create a Space or added to one. Sign in instead, or ask your administrator to add you as a user | | **This license has expired.** | The key's term has ended. Contact Spectralink — see [Getting help](/amie-advanced/introduction/getting-help.md) | | **An account with this email already exists.** | The email address is already an AMIE user. Sign in, or use a different address | | **This account number is already registered to another account.** | Your organization already has a Space. Sign in to it, or contact Spectralink | | **The pin code you entered is incorrect.** | Check the code in the email and enter it again | | **This sign-up session has expired. Please start again.** | More than 48 hours passed since you entered the key. Start again from **Sign up** | | **We couldn't find your sign-up session. Please start the sign-up process again.** | The browser lost track of the sign-up. Select **Back to sign up** if it is shown; otherwise return to the sign-in page and select **Sign up** again | | **This sign-up session is invalid. Please start again.** | The sign-up was not started from this sign-up page. Start again from **Sign up** | | **A conflict occurred while creating your account. Please try again.** | Two sign-ups completed at the same moment. Select **Complete Onboarding** again; if the message repeats, contact Spectralink | | **Failed to submit sign-up request. Please try again.**, **Failed to confirm pin code. Please try again.** or **Failed to complete onboarding. Please try again.** | The request did not reach AMIE. Check your connection and try again | ## What you have after signing up * A Space with one group — the top of the tree — named after the organization you entered. * One user, with the **Admin** role, placed in that group. * The license from the key, listed under **Settings** on the **Licenses** tab. Next: shape your groups ([Planning your groups](/amie-advanced/planning-and-installation/planning-your-groups.md)), add users ([Roles and permissions](/amie-advanced/using-the-platform/roles-and-permissions.md)), and connect your handsets ([Connecting handsets](/amie-advanced/planning-and-installation/connecting-devices.md)). --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation by asking a question. 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